Privacy Policy

1. Introduction

At Palomaz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.By using www.palomaz.com, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Who We Are

Palomaz is a curated travel platform offering digital Explore Guides, travel inspiration and membership services for hospitality businesses.If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

3. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Your name
Email address
Billing information
Payment details (processed securely by our payment provider)
Purchase history
Information you submit through contact forms
Information you provide when subscribing to our newsletter
Technical information such as your IP address, browser type, device information and website usage data.

4. How We Use Your Information

We use your information to:

Process purchases and provide access to digital products
Manage B2B memberships
Respond to enquiries and customer support requests
Send transactional emails related to your purchases
Send newsletters and marketing communications (only where you have given consent)
Improve our website, products and user experience
Comply with legal obligations

We only process personal information where we have a lawful basis to do so under applicable privacy laws.

5. Payments

Payments made through Palomaz are securely processed by trusted third-party payment providers, including Stripe. Palomaz does not store or have access to your full payment card details.

6. Third-Party Services

To operate our website and services, we work with trusted third-party providers, which may include:

Squarespace
Stripe
Email marketing providers
Analytics services
Other technology partners necessary to operate our business

These providers only process personal data where necessary to perform their services and maintain their own privacy and security standards.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and provide essential website functionality.For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal data

To exercise any of these rights, please contact us.

10. Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. The latest version will always be available on our website.

12. Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.