Terms & Conditions

1. Overview

Welcome to Palomaz.

These Terms & Conditions ("Terms") govern your use of www.palomaz.com, including the purchase of our digital Explore Guides, participation in our B2B Memberships, and the use of any content, products or services offered through our website.

Throughout these Terms, the words "Palomaz," "we," "our," and "us" refer to Palomaz. The words "you" and "your" refer to anyone accessing or using our website or purchasing our products or services.

By visiting our website or placing an order, you confirm that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please refrain from using our website or purchasing our products and services.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.

You also agree that all information you provide during checkout or when creating an account is accurate, complete and up to date.

3. Our Products & Services

Palomaz offers carefully curated digital travel products and membership services designed to inspire slower, more meaningful travel experiences.

Our services may include, but are not limited to:

Digital Explore Guides
Curated travel recommendations
Downloadable travel resources
B2B Memberships for hotels, restaurants, boutiques and other hospitality businesses
Editorial travel content and destination inspiration

We continuously refine and improve our products and services. As a result, content, features and offerings may be updated, expanded or discontinued at any time without prior notice.

4. Orders & Payments

All prices displayed on our website are shown in the applicable currency at checkout.

Payments are securely processed through trusted third-party payment providers. By completing a purchase, you authorise us to charge the selected payment method for the total amount of your order.

Once payment has been successfully processed, you will receive access to your purchased digital product or membership in accordance with the product description.

Palomaz reserves the right to refuse, cancel or limit any order if fraudulent, unauthorised or suspicious activity is suspected.

5. Digital Products

Our Explore Guides and other downloadable resources are digital products intended for personal, non-commercial use only.

Unless explicitly stated otherwise, purchasing a digital product grants you a non-exclusive, non-transferable licence to use the content for your own personal purposes.

You may not:

copy, reproduce or republish our content;
distribute or share digital files with others;
resell, sublicense or commercially exploit our products;
modify or create derivative works based on our content without our prior written permission.

All intellectual property rights remain the exclusive property of Palomaz.

6. Refund Policy

Due to the nature of digital products, all sales of Explore Guides and downloadable resources are final.

Once a digital product has been purchased and access has been provided, we are generally unable to offer refunds, exchanges or cancellations, except where required by applicable law.

If you experience any technical issues accessing your purchase, please contact us and we will do our best to resolve the issue as quickly as possible.

7. B2B Memberships

Palomaz offers membership opportunities for selected hotels, restaurants, boutiques and other hospitality businesses.

Membership benefits may include editorial features, increased visibility across our platform and other promotional opportunities as outlined at the time of purchase.

Memberships do not guarantee a specific number of views, bookings, enquiries, sales or business results.

To protect the integrity of Palomaz, all editorial decisions remain entirely independent. Purchasing a membership does not guarantee favourable reviews, rankings or permanent placement within our guides.

Unless otherwise stated, memberships automatically renew at the end of each billing period. You may cancel your membership at any time before your next renewal date. Cancellation prevents future billing but does not refund the current membership period.

We reserve the right to modify, improve or discontinue membership benefits as our platform evolves.

8. Intellectual Property

All content published on Palomaz—including, but not limited to, text, graphics, branding, logos, illustrations, layouts, digital guides and downloadable materials—is owned by or licensed to Palomaz and is protected by applicable intellectual property laws.

No part of our website or products may be copied, reproduced, distributed, published, sold or used for commercial purposes without our prior written permission.

9. Travel Information Disclaimer

We carefully curate every recommendation featured on Palomaz. However, travel information naturally changes over time.

Opening hours, prices, availability, menus, accommodation details, seasonal closures and local regulations may change without notice.

While we make every effort to keep our content accurate and up to date, we cannot guarantee that every recommendation or piece of information will always remain current. We encourage travellers to verify important details directly with the relevant business before making travel plans.

10. Third-Party Websites

Our website may contain links to third-party websites, booking platforms or external businesses for your convenience.

Palomaz does not own or control these websites and is not responsible for their content, policies, products or services. Your use of third-party websites is entirely at your own risk and subject to their own terms and conditions.

11. Limitation of Liability

Palomaz provides curated travel inspiration and informational content only. We do not operate as a travel agency, tour operator or booking provider.

To the fullest extent permitted by law, Palomaz shall not be liable for any loss, injury, damage, delay, cancellation or inconvenience arising from the use of our website, digital products, recommendations or third-party services.

Your use of our website and products is entirely at your own discretion and risk.